Questions

Straight answers.

If something you need is not here, ask — the question probably belongs on this page.

General

  • Who is Mama Joonery?

    Mama Joonery is the name Fadekemi Bisola Fadahunsi is known by online. She is a relationship counsellor, author and consultant, and the founder of Fahdeskey Consultancy. Her work covers relationship education, cancer awareness and community support, and practical guidance for building an ethical online business.

  • Where is Fahdeskey Consultancy based?

    The United Kingdom. Consultations are held online, so you can take part from anywhere.

Consultations

  • Is a consultation the same as therapy?

    No. A consultation is a structured, confidential, educational conversation — a place to think clearly about a decision with someone who will be honest with you. It is not therapy, psychological diagnosis or treatment, and it is not legal, financial, medical or immigration advice. If what you need is regulated professional help, you will be told so and pointed towards it.

  • What happens in a Relationship Clarity Consultation?

    You talk through what you are seeing and what it may mean. That usually covers patterns, boundaries, cultural expectations and warning signs, and ends with practical reflection on possible next steps. You will see the scope, duration, price and terms before anything is booked.

  • Is what I say kept private?

    Yes. What you say is treated as confidential. The exception is where there is a serious risk of harm to you or to someone else, or where the law requires disclosure. That boundary is set out in full in the consultation disclaimer.

  • Do you offer support for someone living with cancer?

    Not as a consultation. The cancer-related work on this website is awareness, encouragement and signposting to reputable organisations — it is never diagnosis, treatment or medical advice. For anything medical, please speak to your GP or specialist team.

Books and workbooks

  • What format are the books and workbooks?

    They are digital files, usually PDF, that you download and keep. The format is shown on each product page. You can read them on a phone, tablet or computer, and print the worksheet pages if you prefer to write by hand.

  • Why do some products say “Price to be confirmed”?

    Because the price has not been set yet, and inventing one would be dishonest. When that happens you can send an enquiry and you will be told as soon as the resource is available.

Payments and downloads

  • How do I receive my download?

    Immediately. As soon as payment completes you will see a download link on screen, and the same link is emailed to you. You also get an account, so you can sign in at any time and download anything you have bought — with no time limit.

  • My download link expired. What now?

    Sign in to your account and download it again — access there does not expire. If you cannot get in, send a message from the contact page and a fresh link will be issued.

  • Can I get a refund?

    If a file is faulty, incomplete, corrupted or not as described, you are entitled to a remedy — normally a working file or your money back. For digital content you download straight away, the usual 14-day cancellation right ends once the download begins, which you confirm at checkout. The full position is in the digital products and refund policy.

  • Is my card safe?

    Payments are handled entirely by Stripe on their own secure pages. Your card details are never seen or stored by this website.

Privacy and confidentiality

  • What do you do with my information?

    Only what is needed to reply to you or deliver what you bought. Nothing is sold to anyone, ever. The privacy policy sets out exactly what is collected, why, and how long it is kept.

  • Should I send personal details through the contact form?

    Please keep it general. Do not send medical records, test results, payment card details or highly sensitive personal information through this website. Share only what you are comfortable having read.

Still not answered?

Send a message and you will get a straight answer. Messages are read personally, so please allow a few working days.